Returns & Exchanges

At Freenove, we stand by the quality of our electronic kits and components with a 30-day satisfaction guarantee. If your project isn't going as planned, we offer straightforward returns and exchanges to ensure your learning experience remains uninterrupted.

Return Process

• 1.
  Initiate Request

  Contact our technical support team at support@freenove.com with your order number and a brief description of the issue or reason for return.

• 2.
  Technical Review

  Our engineers will review your request within 24 hours to determine if the issue can be resolved via troubleshooting or if a physical return is required.

• 3.
  Package Your Item

  Securely pack the components in their original anti-static packaging and include all cables, controllers, and sensors to ensure a full refund.

• 4.
  Receive Refund or Replacement

  Once our warehouse inspects the returned hardware, we will process your refund to the original payment method or ship out a replacement unit within 3-5 business days.